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How do I edit my account information?

You can edit your account information, such as credit card information, delivery information and phone number under "Account Settings."

How will I know if my order was successful?

As soon as you place an order and your payment is processed, you will receive a confirmation email that your order was successfully placed. You will then receive a second confirmation email once the venue has accepted your order.

If you placed an advance order, the restaurant may not be notified of that order until closer to the requested time. You should still receive the first email confirmation immediately and second confirmation email when it is closer to your requested order time.

What are the different ways I can order?

You can order for "Eat in", "Self pickup" or "Delivery". Orders can be made from your computer or mobile device through the Munchi Marketplace app or web.

What are the different payment options?

All major credit/debit cards (Visa, Mastercard, Discover, AMEX) are accepted. Apple Pay is also accepted if you are using the Munchi Marketplace app for iOS. All other payment options (Cash, PayPal, Android Pay, etc) are not accepted at this time.

Can I edit my order after it has been placed?

Unfortunately no, after you place the order and your credit card is processed, you cannot go back and make edits.If you need to change your order, please call the restaurant and have them cancel your order so you can place it again.

What happens if I put the wrong delivery address or phone number?

If you put in the wrong delivery address or phone number, we suggest contacting Munchi support as soon as possible through the Help section in the Munchi Marketplace app or chat widget from the web app.

Who gets my tip?

This depends on the delivery partnerships that a venue has set up. For pick up orders and delivery orders that the venue delivers directly, your tip goes directly to the venue and they divide it amongst their staff.

If the venue uses a delivery service to have the order delivered, the tip can sometimes go to that delivery service to be distributed to their drivers.

Munchi never keeps the tip.

The menu I see online is different than what is in the venue, why is that?

If the menu online is different than the menu in-store, it could be due to a few things:

1. The items on the menu online is for pickup or delivery only.
2. The menu could be outdated and require an update from the venue.
3. It is possible that some menu items cannot be added to their online ordering menu due to limitations with our system.

My delivery order is late, where is my food?

The best and most efficient way to check the status of your order is by calling the venue directly.

How do I cancel an order I just placed?

The best way to cancel an order is to reach out to the venue as soon as possible to ensure they do not make your food.

Once you have confirmed with the venue that they are not going to make your food, the venue can then refund you through Munchi.

Why was my order declined?

Orders can be declined for a number of reasons other than insufficient funds. If you think the order should have gone through, try placing the order again and double check to make sure all of your billing information was filled out correctly.

If my order was refunded, when will I see the funds back in my account?

While the refund was processed through ChowNow, the availability of funds is up to your bank.

It typically take about 3 to 7 business days for the funds to transfer back to your account.

Why did the venue reject my order?

Orders can be rejected for a number of reasons. For example the venue might be very busy, run of ingredients or just about to close. We recommend that you contact the venue for more information.

Munchi Oy 2023
Use code: EASTEREGG5 to get 5€ off your first order 🍔