Levant’s Loyalty Program – Terms & Conditions

‍

Powered by Munchi

‍

This loyalty program is offered by Levant and powered by Munchi Oy, a Finnish technology company. By joining, using, or participating in the loyalty program, you agree to the following terms and conditions.

‍

1. Program Overview

This loyalty program allows customers to earn rewards and benefits when interacting with Levant. Available features include:

• Collecting points or stamps
• Redeeming rewards and coupons
• Earning tier-based benefits
• Completing challenges
• Managing a digital membership card

2. Eligibility

To join the loyalty program, you must:

• Be at least 16 years of age
• Provide accurate personal information
• Accept these Terms & Conditions

One active loyalty account is allowed per restaurant per person.

‍

3. Data Collection and Use

By joining the program, you agree to the collection and processing of the following personal data:

• Full name
• Email address
• Phone number
• Date of birth
• Home address
• Purchase and usage history

Data Sharing and Purposes

Your data is shared between:

• Levant, for program management and communication
• Munchi Oy, the platform provider, for technical operation and support

Your data is used to:

• Track your loyalty status and rewards
• Send communications related to your membership
• Personalize your offers and experience
• Maintain the technical functionality of the service

Data is processed in accordance with applicable privacy laws, including the GDPR. For more information, see Munchi’s Privacy Policy at https://www.gomunchi.com/legal/privacy-policy 

‍

4. Rewards, Tiers, and Program Elements

Program elements are defined and managed by the restaurant and may include:

• Point or stamp-based rewards
• Tiered membership benefits
• Challenges (e.g. visit frequency)
• Coupons, offers, or discounts
• In-app payments

All loyalty mechanics and reward structures are subject to change at the sole discretion of the restaurant. Points, stamps, or tiers have no monetary value and cannot be exchanged for cash.

Please note that the loyalty program is only eligible in Levant’s restaurants. No points or rewards can be earned or redeemed at Levant’s food trucks or tents at events.

‍

5. Communications and Preferences

As a member, you may receive:

• Reward notifications
• Offer updates
• Loyalty progress summaries
• Birthday or milestone messages

You can manage communication preferences or unsubscribe from non-essential messages in your Profile Settings. You may also delete your account at any time.

‍

6. Account Control and Deletion

You can manage your account via the loyalty web app. You may:

• View your loyalty activity
• Update your contact details
• Delete your loyalty account and associated data from your Profile Settings
  

Account deletion will remove all points, stamps, and benefits tied to your loyalty membership with the restaurant.

‍

7. Termination and Abuse

Your loyalty account may be suspended or terminated if:

• Fraudulent or abusive activity is suspected
• You request account closure
• The restaurant or Munchi discontinues the program
  

Neither the restaurant nor Munchi is required to provide notice prior to suspension or termination.

‍

8. Platform Role and Disclaimer of Liability

This loyalty program is operated jointly by:

• Levant, which defines the structure, availability, and fulfillment of all rewards and benefits
• Munchi Oy, which provides the technical platform and infrastructure for the loyalty system

Munchi Oy is not responsible for any changes, inaccuracies, or discontinuation of rewards or offers by the restaurant. The restaurant is solely responsible for the delivery and communication of its loyalty benefits.

‍

9. Cookies and Tracking

The loyalty platform may use cookies or similar technologies to improve functionality, personalize your experience, and collect usage data for analytics purposes. You can manage cookie preferences through your browser or device settings.

‍

10. GDPR – Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Request portability of your data in a machine-readable format
• Delete your account and associated data
• Withdraw your consent at any time without affecting previous processing

To exercise any of these rights, contact support@gomunchi.com.

‍

Your data will be deleted within 30 days of the request, unless legal obligations require longer retention.

‍

The legal basis for processing your data is your consent under Article 6(1)(a) GDPR, which you may withdraw at any time.

‍

11. Governing Law

These Terms & Conditions are governed by the laws of Finland. Any disputes related to this loyalty program shall be resolved under Finnish jurisdiction.

‍

12. Contact Information

For questions or support regarding your loyalty account:

info@levant.fi

Or:

Munchi Oy

Business ID: 3272827-4

Address: Kaarlenkatu 9, 00530, Helsinki

Email: support@gomunchi.com

Website: www.gomunchi.com